Please ensure Javascript is enabled for purposes of website accessibility

This device is too small

If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience.

Skip to main content
Advertiser Disclosure Many of the offers that appear on this site are from companies from which The Motley Fool receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear) and may influence which products we write about, but our product ratings are not influenced by compensation. We do not include all companies or offers available in the marketplace.
    |    Accessibility Options

Chase Bank Review: All-In-One Bank With Big Branch Network

Review Updated
Kailey Hagen
Author: Kailey Hagen
Kailey Hagen
Kailey Hagen
Writer

Kailey Hagen has been writing about small businesses and finance for almost 10 years. Articles she's written for The Motley Fool have been syndicated to USA Today, MSN, and Yahoo! Finance. She specializes in personal and business bank accounts and software for small to medium-size businesses. She lives on what's almost a farm in northern Wisconsin with her husband and three dogs.

See Full Bio

| 2 others [ + ]
Cole Tretheway
Reviewer: Cole Tretheway
Cole Tretheway
Cole Tretheway

Cole Tretheway is a full-time personal finance writer whose articles have been featured on Motley Fool Money and The Motley Fool. He has a degree in English with a Certificate in Professional and Technical Communication from California Polytechnic University, SLO.

See Full Bio

Ashley Maready
Fact Checked: Ashley Maready
Ashley Maready
Ashley Maready
Writer and Editor

Ashley Maready is a former history museum professional who made the leap to digital content writing and editing in 2021. She has a BA in History and Philosophy from Hood College and an MA in Applied History from Shippensburg University. Ashley loves creating content for the public and learning new things so she can teach others, whether it's information about salt mining, canal mules, or personal finance.

See Full Bio

Many or all of the products here are from our partners that compensate us. It’s how we make money. But our editorial integrity ensures that our product ratings are not influenced by compensation. Terms may apply to offers listed on this page. APY = Annual Percentage Yield. APYs are subject to change at any time without notice.
Award Icon 2025 Award Winner
Offer image for
Member FDIC.

Chase

Rating image, 4.50 out of 5 stars.
4.50/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
 = Best
= Excellent
= Good
= Fair
= Poor
Bottom Line

Chase has one of the largest branch networks in the nation. But it doesn't neglect the online experience. It offers simple online and mobile tools to manage your funds. If you have one account with Chase, there's a good reason to open one or two more. The reason is the bank's strong relationship benefits. What's more, the bank's customer service shines.

Pros
  • Large, nationwide branch network
  • Rewards for customer loyalty
  • User-friendly online and mobile banking tools
  • Good customer service ratings
  • Multiple checking and savings accounts options
Cons
  • Low APYs on savings accounts and CDs

  • Our methodology for scoring banks and credit unions revolves around evaluating key aspects such as annual percentage yield (APY), brand reputation, fees and minimum requirements, and additional perks.

    These criteria are weighted differently across various account types, ensuring a comprehensive assessment that reflects the competitive landscape and economic conditions.

    We strictly feature products that offer federal insurance and high customer satisfaction, keeping our recommendations unbiased by advertiser influence. This robust evaluation process helps us generate balanced, reliable best-of lists that guide consumers to top financial products.

    Learn more about how Motley Fool Money rates bank accounts.

Is Chase Bank right for you?

Chase Bank may be the right option for you if:

  • You have a lot of money to deposit and want to manage it in one place.
  • You want the option to speak with an in-person representative.
  • You want to be rewarded for customer loyalty.

KEEP READING: How to Open a Chase Bank Account

Monthly fees

Chase Bank charges monthly $5 to $25 service fees for many of its checking and savings accounts. You can get these fees waived a few ways, such as by making direct deposits. Or you can link your account to other qualified Chase accounts. You may find it easy to waive monthly fees. But many other banks don't charge any monthly fees at all.

Checking accounts

Chase Bank offers numerous checking accounts, including the following options:

Chase Total Checking®

The Chase Total Checking® account is Chase's most popular option. It has a modest, waivable monthly fee and it offers access to the banking services most people need. These include ATM access and check-writing privileges. But it's missing some of the flashier perks, like ATM fee reimbursements, that you find with some of Chase's other checking accounts.

Chase Total Checking®
Open Account for Chase Total Checking®

On Chase's Secure Website.

Member FDIC.

Ratings Methodology
Rates as of Dec 20, 2024

Chase Total Checking®

Open Account for Chase Total Checking®

On Chase's Secure Website.

Member FDIC.
Rating image, 3.50 out of 5 stars.
3.50/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
 = Best
= Excellent
= Good
= Fair
= Poor
Rating image, 3.50 out of 5 stars.
3.50/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
 = Best
= Excellent
= Good
= Fair
= Poor
Open Account for Chase Total Checking®

On Chase's Secure Website.

APY
0%
Min. To Earn APY
N/A
  • Largest bank in the U.S. in terms of assets 
  • More than 15,000 ATMs and 4,700 physical locations
  • Wide range of financial products
  • User-friendly online and mobile banking tools
  • No minimum deposit to open
  • Chase Overdraft Assist
  • Low APYs on savings accounts and CDs
  • $12 monthly maintenance fee waived only with qualifying activity

Chase Total Checking® combines tons of features with superior customer service. It's a safe place to put your money. You can walk into any of thousands of branches and withdraw cash from more than 15,000 ATMs in Chase's network. You can access everything online, too. It's one of the best checking accounts for in-person and over-the-phone customer service.

  • New Chase checking customers enjoy a $300 bonus when you open a Chase Total Checking® account with qualifying activities
  • Access to more than 15,000 Chase ATMs and more than 4,700 branches
  • Chase Mobile® app - Manage your accounts, deposit checks, transfer money and more -- all from your device.
  • JPMorgan Chase Bank, N.A. Member FDIC
  • Open your account online now
  • Available online nationwide except in Alaska, Hawaii and Puerto Rico. For branch locations, visit locator.chase.com.
  • Chase Overdraft Assist℠ – no overdraft fees if you're overdrawn by $50 or less at the end of the business day or if you're overdrawn by more than $50 and bring your account balance to overdrawn by $50 or less at the end of the next business day*


*With Chase Overdraft Assist℠, we won't charge an Overdraft Fee if you're overdrawn by $50 or less at the end of the business day OR if you're overdrawn by more than $50 and you bring your account balance to overdrawn by $50 or less at the end of the next business day (you have until 11 PM ET (8 PM PT) to make a deposit or transfer). Chase Overdraft Assist does not require enrollment and comes with eligible Chase checking accounts.

**Monthly service fee is $12, or $0 with one of the following, each monthly statement period:

  • Electronic deposits made into this account totaling $500 or more, such as payments from payroll providers or government benefit providers, by using (i) the ACH network, (ii) the Real Time Payment or FedNowSM network, (iii) third party services that facilitate payments to your debit card using the Visa® or Mastercard® network,
  • OR a balance at the beginning of each day of $1,500 or more in this account,
  • OR an average beginning day balance of $5,000 or more in any combination of this account and linked qualifying Chase checking, savings, and other balances.
Read Full Review

  • The Chase Premier Plus Checking℠ provides four free out-of-network ATM withdrawals per statement cycle. Chase Premier Plus Checking℠ customers can also open additional linked Chase checking accounts with no monthly fee. If you use checks, you'll enjoy waived fees on select check designs. You'll earn interest on your Chase Premier Plus Checking℠ account funds too. Interest-bearing checking accounts are less common (and they're even more unusual for brick-and-mortar banks). Although the rate isn't high, this is still a plus.

  • The Chase Sapphire℠ Checking account expands on the benefits of the Chase Premier Plus Checking℠ account. This account offers no ATM fees worldwide, the opportunity to earn interest at Premier relationship rates, and up to nine fee-free linked Chase checking accounts. Chase Sapphire customers can also call a dedicated 24/7 support line if they experience any issues. But unless you have at least $75,000 in your Chase bank accounts, you'll pay a high monthly fee.

  • The Chase Secure Banking℠ account is a bare-bones checking account with a low monthly fee, but there's no way to waive it. The account is also missing some common features, like check writing and overdraft options, that you see with most other checking accounts. For that reason, it probably won't appeal to customers as much as Chase's other options.

  • The Chase First Banking℠ account is designed for children age 6 and older. To sign up your child, you must have an eligible checking account with Chase to link to your child's account. Once your account is set up, you can transfer funds to your child's account and monitor their spending. The Chase First Banking℠ account also includes a debit card for your child to use and built-in savings tools to help them learn about money management.

  • The Chase Bank High School Checking℠ account is designed for children ages 13 to 17. Like the First Banking℠ account, there's no monthly fee, but you must link the account to a qualifying Chase checking account.

  • The Chase College Checking account is designed for college students aged 17 to 24. It has no monthly fee while you're enrolled in school (for up to five years, until the graduation date you specify at account opening) with a waivable fee for those who are no longer attending college. It's similar to the Chase Bank High School Checking℠ account, but doesn't require a linked parent account to open.

  • A Chase Private Client account is intended for those who keep large sums in their bank accounts. It has no ATM fees or overdraft fees (for the first four overdrafts during the current and previous 12-month statement periods). Plus, you can earn interest on your balance. However, you can only open one of these accounts at a branch and you need a large daily balance to avoid its monthly maintenance fee.

  • The Chase Business Complete Checking account is a great option for small businesses that don't deal a lot in cash. As long as you can fulfill one of the criteria necessary to waive its monthly fee, you'll likely find this account to be more affordable than many of its competitors.

Savings accounts

Chase gives its customers a choice between two savings accounts: the Chase Savings℠ account and the Chase Premier Savings℠ account.

Chase Savings℠

The Chase Savings℠ account charges a low monthly fee. However, customers can easily waive this fee and enjoy the account's perks for free. Managing your account is pretty simple -- Chase offers a variety of online and mobile tools. One helpful tool is an automatic savings feature. With it, Chase customers can save money painlessly and track their progress.

The bank also offers physical locations for customers who prefer banking the old-fashioned way. In fact, it maintains one of the largest branch networks in the nation: over 4,700 branches and 15,000 ATMs nationwide. Unfortunately, like most brick-and-mortar banks, the Chase Savings℠ account carries unimpressive interest rates.

Chase Total Checking®
Open Account for Chase Total Checking®

On Chase's Secure Website.

Member FDIC.

Ratings Methodology
Rates as of Dec 20, 2024

Chase Savings℠

Read Review
Member FDIC.
Rating image, 2.50 out of 5 stars.
2.50/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
 = Best
= Excellent
= Good
= Fair
= Poor
Rating image, 2.50 out of 5 stars.
2.50/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
 = Best
= Excellent
= Good
= Fair
= Poor
Read Review
APY
0.01%
Min. To Earn APY
N/A
  • Large, nationwide branch network
  • Highly rated customer service
  • Automated savings tools for those with linked Chase checking accounts
  • Unimpressive APY
  • Monthly maintenance fee

The Chase Savings account doesn't offer a high APY, but it remains a popular pick because of the bank's impressive customer service and huge branch network. Those who prefer personalized, in-person support will find Chase difficult to beat.

  • The Chase Premier Savings℠ account is a better fit for people who keep significant funds in their Chase bank accounts. This account rewards faithful customers for their loyalty. In addition to all the benefits of the Chase Savings℠ account, you'll have the opportunity to earn Premier relationship rates.

    These superior rates vary according to the amount of money you keep in the account, and they still aren't close to what you'd find with the best high-yield savings accounts. Nevertheless, they're better than those of your average brick-and-mortar bank. If you choose this account, make sure you're able to waive the monthly maintenance fee. Paying the fee could mean losing what you're earning in interest (and then some).

Compare savings rates

Make sure you're getting the best account for you by comparing savings rates and promotions. Here are some of our favorite high-yield savings accounts to consider.

Account APY Promotion Next Steps
3.80%
Rate info Circle with letter I in it. 3.80% annual percentage yield as of December 28, 2024. Terms apply.
Min. to earn: $0
N/A
Open Account for American Express® High Yield Savings

On American Express's Secure Website.

up to 4.00%²
Rate info Circle with letter I in it. You can earn the maximum APY by having Direct Deposit (no minimum amount required) or by making $5,000 or more in Qualifying Deposits every 30 days. See SoFi Checking and Savings rate sheet at: https://www.sofi.com/legal/banking-rate-sheet.
Min. to earn: $0
New customers can earn up to a $300 bonus with qualifying direct deposits!¹
3.80%
Rate info Circle with letter I in it. See Capital One website for most up-to-date rates. Advertised Annual Percentage Yield (APY) is variable and accurate as of Dec. 6, 2024. Rates are subject to change at any time before or after account opening.
Min. to earn: $0
N/A

Certificates of deposit

You can open a Chase Standard CD with as little as $1,000. You'll earn better rates if you're able to stash away larger sums, but they're still low compared to interest rates offered through online banks.

Terms range from one month to 10 years, which is a greater spread than you find with many other banks. Chase is a solid option if you're looking for less common terms for your CD or CD ladder. As with most CDs, you'll pay an early withdrawal penalty if you remove the funds before the CD term is up.

Rates as of Dec. 18, 2024

APY = Annual Percentage Yield

Offer image for Chase Standard CD
Chase Standard CD
Bottom Line

Chase offers CDs in an impressive variety of terms, however its standard rates are rock bottom. In order to get the rates showcased here, you must qualify for Chase's CD relationship rates by having a linked personal checking account.

MINIMUM DEPOSIT $1,000
Read Review
3 Mo. APY 6 Mo. APY 9 Mo. APY 1 Yr. APY 1.5 Yr. APY 2 Yr. APY 3 Yr. APY 4 Yr. APY 5 Yr. APY
up to 4.75% 3.00% up to 4.50% 2.00% 2.50% 2.50% 2.50% 2.50% 2.50%

Compare CD rates

Chase CDs can't compete with the CD rates offered with online banks, including the handful of top CD picks compared below.

Rates as of Dec. 18, 2024
Bank & CD Offer APY Term Min. Deposit Next Steps
APY: 4.00% Term: 1 Year Min. Deposit:  $0
Open Account for Discover® Bank CD

On Discover Bank's Secure Website.

Member FDIC.
APY: 4.25% Term: 10 Months Min. Deposit:  $2,500
Open Account for

On Secure Website.

Member FDIC.
APY: 4.25% Term: 6 Months Min. Deposit:  $500
Open Account for

On Secure Website.

Customer experience

Chase boasts strong customer service reviews compared to competitor banks.

Customer reviews

Chase Bank has gotten strong customer satisfaction ratings. It got the highest score in J.D. Power's 2021 Retail Banking Satisfaction Study in four regions. And it scored above the average in all the other regions surveyed.

Its online ratings are comparable to other big brick-and-mortar banks -- that is to say, low. In fact, it's rare for any bank to score above a 2 on Trustpilot. Chase Bank is rated A- on the BBB website, which means the bank responds to most customer complaints.

  • Better Business Bureau rating: A-
  • Trustpilot rating: 1.3 / 5

Customer service

Chase Bank is a brick-and-mortar bank, so you can walk into any branch for assistance. Wait times vary. Yelp reviews indicate you might get help quickly, or you may be directed to wait 20 minutes or more for someone who can help you open an account. Chase ATMs are open 24 hours, so you can always use self-service. You can call human bank reps, though waiting times can be long. The easiest way to contact Chase is through the app. All the numbers are listed in one place. If your needs are simple, like unlocking a card, you can ask the Chase Digital Assistant, a chatbot, for help through the app.

Chase Bank customer service reviews are mixed. The breadth of services and in-person help it offers is wide. It's no surprise that some branches may have better customer service. Recent complaints on Trustpilot include difficulty understanding representatives and slow bank transfers.

You can contact Chase with personal banking questions at 1-800-935-9935. Or you can walk into your local Chase branch for in-person help. Hours vary by location.

Mobile app

The Chase app is fairly simple to use. You get a quick snapshot of all your accounts, and you can tap to dive deeper into each. You can access multiple account types in one place, including banking and credit card accounts. You can access statements and open brand new accounts from within the app. It's bulky but feature-packed.

I haven't had any issues with the Chase mobile app except for slow PDF loading. You may struggle to access documents through the app -- these are better viewed on the website. My favorite part is you can easily check your account benefits and balances.

  • App Store rating: 4.8 / 5 stars
  • Google Play rating: 4.4 / 5 stars

Physical locations

Chase Bank has over 4,500 branches and 15,000 ATMs. Most ATMs are open 24/7, so you can deposit and withdraw cash at any time.

Learn more about Chase Bank promotions

A promotion can make an already great account look even better. Take a look at the bonuses Chase Bank offers to see if one is right for you.

Explore Chase Bank's Bonuses

How does Chase Bank compare?

Chase Bank is one of the most popular banks in the nation. But, it's not a great fit for everyone. Here are a couple other banks that may interest you.

Chase Bank vs. Bank of America

Bank of America is another brick-and-mortar bank popular with older generations. You get in-person access at thousands of branches, though not as many as Chase. But Bank of America offers many perks to loyal customers, including discounts on loans and credit card rewards bonuses. In this regard, it has Chase beat.

RELATED: Bank of America Credit Cards vs. Chase

Chase Bank vs. CIT Bank

CIT Bank sacrifices branch access to offer customers great rates and zero account fees. If you're comfortable doing your banking online, and you want a top-tier rate, CIT is the way to go. Both banks are safe places to put your money and are protected by FDIC insurance.

FAQs

  • Chase Bank is a safe place to put your money. It's FDIC insured, so your money is protected up to FDIC insurance limits even if something happens to Chase.

  • Not quite. JPMorgan Chase & Co. is the parent holding company that owns both Chase and JP Morgan. Chase Bank operates branch locations and ATMs under the Chase brand.

  • Yes, you can make check and cash deposits at most Chase ATMs 24/7.