Yes. U.S. Bank is an FDIC member, and deposit accounts (including checking, savings, CDs and money market accounts) are covered by FDIC insurance. As a U.S. Bank customer, your cash is protected up to $250,000 per account ownership category in case of bank failure.

Is Chase better than U.S. Bank?

Chase is bigger than U.S. Bank, but which bank is "better" among Chase vs. U.S. Bank can only be answered by your specific financial needs. Chase tends to have higher yields on standard CDs, while U.S. Bank can help you earn higher APY on savings and money market accounts -- if you have a high enough minimum balance to qualify.

Which states are U.S. Bank branches located in?

U.S. Bank branch locations can be found in 26 states, from California to Ohio, from Arizona to North Dakota. States with U.S. Bank branches include: AZ, AR, CA, CO, ID, IL, IN, IA, KS, KY, MN, MO, MT, NE, NV, NM, NC, ND, OH, OR, TN, TX, UT, WA, WI, WY.

U.S. Bank Review: A Diverse Product Suite That Impresses

Member FDIC.

U.S. Bank

Rating image, 4.50 out of 5 stars.

4.50/5

Bottom Line

U.S. Bank offers strong relationship rewards to customers who open multiple accounts. It also offers a variety of checking accounts and some rare CD and loan options. Those interested in money market accounts will also appreciate that U.S. Bank has several to choose from.

Pros

Excellent selection of products
Relationship benefits for opening multiple accounts
Rare CD and loan options

Cons

Low APY on deposit accounts
Mixed reviews on customer service

Our bank and credit union methodology

Our methodology for scoring banks and credit unions revolves around evaluating key aspects such as annual percentage yield (APY), brand reputation, fees and minimum requirements, and additional perks.
These criteria are weighted differently across various account types, ensuring a comprehensive assessment that reflects the competitive landscape and economic conditions.
We strictly feature products that offer federal insurance and high customer satisfaction, keeping our recommendations unbiased by advertiser influence. This robust evaluation process helps us generate balanced, reliable best-of lists that guide consumers to top financial products.
Learn more about how Motley Fool Money rates bank accounts.

Is U.S. Bank right for you?

U.S. Bank is a good choice for you if:

You want full-service banking from a major national bank.
You're willing to open multiple accounts to earn higher APYs.
You're interested in unique types of CDs.

Bank fees

U.S. Bank Fee	Charge
Monthly service fee	Checking accounts: $6.95 for Bank Smartly® Checking; fee can be waived with $1,000 or more of monthly direct deposits, $1,500 average account balance, or eligible U.S. Bank credit card. $4.95 for Safe Debit Account -- this fee cannot be waived. Bank Smartly® Savings Account: $5 monthly fee for Bank Smartly® Savings; fee can be waived with a Bank Smartly® Checking account, Safe Debit account, Bank Smartly™ Visa Signature® Card, or for accounts with a minor under the age of 18. Elite Money Market Account: $10 monthly fee; can be waived with $10,000 minimum daily balance, or by maintaining a Bank Smartly ® Checking Account and enrolling in the Smart Rewards® Primary tier or above. Business Checking: $20 monthly fee for Gold Business Checking Package, $30 monthly fee for Platinum Business Checking Package; these fees can be waived by meeting account requirements.
Non-bank ATM fee	$2.50
Overdraft fee	$36
Stop payment request	$35
Incoming wire transfer fee	$20 for domestic, $25 for international
Outgoing wire transfer fee	$30 for domestic, $50 for international

Data source: U.S. Bank.

Business checking accounts

U.S. Bank offers three business checking account options. All include access to 13,000 U.S. Bank ATMs.

U.S. Bank Silver Business Checking

The U.S. Bank Silver Business Checking package is U.S. Bank's most affordable business checking option, with a $0 monthly maintenance fee and 125 free transactions per month (with a charge of $0.50 for each additional transaction). It also comes with 25 free cash deposits per statement cycle. It has online and mobile banking features, including mobile bill pay.

Account holders can access their cash for free at U.S. Bank ATMs, but will have to pay a fee to U.S. Bank and possibly also the ATM owner to use an out-of-network ATM.

Ratings Methodology

Rates as of Dec 20, 2024

U.S. Bank Silver Business Checking

Open Account for U.S. Bank Silver Business Checking

On U.S. Bank's Secure Website.

Member FDIC.

Rating image, 4.00 out of 5 stars.

4.00/5

Rating image, 4.00 out of 5 stars.

4.00/5

Open Account for U.S. Bank Silver Business Checking

On U.S. Bank's Secure Website.

$500 bonus for Silver Business Checking

Earn a $500 bonus when you open a Silver Business Checking Account online with promo code Q1AFL25 and complete qualifying activities, subject to certain terms and limitations. Offer valid through March 31, 2025. Member FDIC.

APY

0%

Min. To Earn APY

N/A

Pros/Cons

No monthly fees
125 free monthly transactions
Discounted checks
Low minimum deposit
Large branch and ATM network
Card payment processing and cash management services available

Not interest-bearing
Can be costly for businesses with high transaction volumes
Transaction limits

Bottom Line

The U.S. Bank Silver Business Checking account is a good fit for small business owners who aren't ready to pay for a business checking account. Its feature list may not be as robust as some of its competitors, but it comes with all the tools you need to manage your funds as well as a decent number of free monthly transactions.

Disclosure

U.S. Bank Business Checking Special Offer Disclosure

Promo code Q1AFL25 MUST be used when opening a U.S. Bank Silver, Platinum, or Business Essentials Business Checking account. Limit of one bonus per business. A $100 minimum deposit is required to open one of the referenced accounts. Business Essentials is not available in all markets; contact a banker for more details.

Bonus Options
• Earn your $500 Business Checking bonus by opening a new U.S. Bank Silver Business Checking or Business Essentials account between 1/16/2025 and 3/31/2025. You must make deposit(s) of at least $5,000 in new money within 30 days of account opening and thereafter maintain a daily balance of at least $5,000 until the 60th day after account opening. You must also complete 5 qualifying transactions within 60 days of account opening.
or
• Earn your $900 Business Checking bonus by opening a new U.S. Bank Platinum Business Checking account between 1/16/2025 and 3/31/2025. You must make deposit(s) of at least $25,000 in new money within 30 days of account opening and thereafter maintain a daily balance of at least $25,000 until the 60th day after account opening. You must also complete 5 qualifying transactions within 60 days of account opening.

Qualifying transactions include debit card purchases, ACH credits, Wire Transfer credits and debits, Zelle credits and debits, U.S. Bank Mobile Check Deposit or Bill Pay. Other transactions such as (but not limited to) other Person to Person payments, transfers to credit card or transfers between U.S. Bank accounts are not eligible.

New money is considered money that is new to U.S. Bank. Funds must come from outside U.S. Bank and cannot be transferred from another U.S. Bank product or a U.S. Bank Affiliate. For accounts opened on non-business days, weekends or federal holidays, the open date is considered the next business day. Account fees (e.g., monthly maintenance, paper statement fee, etc.) could reduce the qualifying daily balance, therefore you must make deposit(s) to cover the fees to maintain the daily balance during the qualifying period to be awarded the bonus. Refer to the Business Pricing Information or Business Essentials® Pricing Information Document for a list of fees.

Bonus will be deposited into your new eligible U.S. Bank Business Checking account within 30 days following the last calendar day of the month you complete all of the offer requirements, as long as the account is open and has a positive available balance.

Offer may not be combined with any other business checking account bonus offers. Existing customers (businesses) with a business checking account or customers (businesses) who had an account in the last 12 months, do not qualify.

All regular account-opening procedures apply. For a comprehensive list of checking account pricing, terms and policies, reference your Business Pricing Information or Business Essentials® Pricing Information and YDAA disclosure. These documents can be obtained by contacting a U.S. Bank branch or calling 800.872.2657.

Bonus will be reported as interest earned on IRS Form 1099-INT and recipient is responsible for any applicable taxes. Current U.S. Bank employees are not eligible. U.S. Bank reserves the right to withdraw this offer at any time without notice.

Member FDIC.

Read Full Review

U.S. Bank Gold Business Checking

The U.S. Bank Gold Business Checking account is one step above the U.S. Bank Silver Business Checking. The Gold package has a $20 (waivable) monthly maintenance fee and 350 free transactions per month (with a charge of $0.45 for each additional transaction). Free cash deposits and transactions are increased with the Gold account -- you get 125 free cash deposits per statement cycle.
Like U.S. Bank's other business checking accounts, the U.S. Bank Gold Business Checking package comes with online and mobile banking, and it's free to use U.S. Bank ATMs with this account.

Ratings Methodology

Rates as of Dec 20, 2024

U.S. Bank Gold Business Checking

Open Account for U.S. Bank Gold Business Checking

On U.S. Bank's Secure Website.

Member FDIC.

Open Account for U.S. Bank Gold Business Checking

On U.S. Bank's Secure Website.

APY

0%

Min. To Earn APY

N/A

Pros/Cons

Monthly fee is waivable
350 free transactions per month
125 free cash deposits per statement cycle
50% discount on first check order with Deluxe Corporation, up to $100

Not interest bearing
Monthly free transaction and cash deposit limits

Bottom Line

U.S. Bank Gold Business Checking is a versatile business checking account package that can help your business handle a higher volume of transactions than the Silver package. This account includes 350 free transactions and 125 free cash deposits per statement cycle.

U.S. Bank Platinum Business Checking

The U.S. Bank Platinum Business Checking account is U.S. Bank's top-tier business checking account, offering a similar package as the U.S. Bank Gold Business Checking account plus extra perks. The U.S. Bank Platinum Business Checking comes with 550 free transactions each month (with a fee of $0.40 for each additional transaction), and 250 free cash deposit units per statement cycle. The monthly maintenance fee is $30, but like the Gold account, it is waivable if you meet certain conditions.
U.S. Bank says this account is best for established businesses with higher balances.

Ratings Methodology

Rates as of Dec 20, 2024

U.S. Bank Platinum Business Checking

Open Account for U.S. Bank Platinum Business Checking

On U.S. Bank's Secure Website.

Member FDIC.

Open Account for U.S. Bank Platinum Business Checking

On U.S. Bank's Secure Website.

$900 bonus for Platinum Business Checking

Earn a $900 bonus when you open a Platinum Business Checking Account online with promo code Q1AFL25 and complete qualifying activities, subject to certain terms and limitations. Offer valid through March 31, 2025. Member FDIC.

APY

0%

Min. To Earn APY

N/A

Pros/Cons

Monthly maintenance fee is waivable
550 free transactions per month
250 free cash deposit units per statement cycle
50% discount on first check order with Deluxe Corporation, up to $100
Free mobile check deposit

Monthly maintenance fee applies if not waived
Not interest bearing
Free monthly transaction and cash deposit limitations

Bottom Line

The U.S. Bank Platinum Business Checking package is the top-tier business checking account. If your business needs hundreds of transactions per month, this account could be the right fit. The $30 monthly fee is easy to waive, or could be worth paying as a cost of doing business for well-established companies.

Disclosure

U.S. Bank Business Checking Special Offer Disclosure

Promo code Q1AFL25 MUST be used when opening a U.S. Bank Silver, Platinum, or Business Essentials Business Checking account. Limit of one bonus per business. A $100 minimum deposit is required to open one of the referenced accounts. Business Essentials is not available in all markets; contact a banker for more details.

Bonus Options
• Earn your $500 Business Checking bonus by opening a new U.S. Bank Silver Business Checking or Business Essentials account between 1/16/2025 and 3/31/2025. You must make deposit(s) of at least $5,000 in new money within 30 days of account opening and thereafter maintain a daily balance of at least $5,000 until the 60th day after account opening. You must also complete 5 qualifying transactions within 60 days of account opening.
or
• Earn your $900 Business Checking bonus by opening a new U.S. Bank Platinum Business Checking account between 1/16/2025 and 3/31/2025. You must make deposit(s) of at least $25,000 in new money within 30 days of account opening and thereafter maintain a daily balance of at least $25,000 until the 60th day after account opening. You must also complete 5 qualifying transactions within 60 days of account opening.

Qualifying transactions include debit card purchases, ACH credits, Wire Transfer credits and debits, Zelle credits and debits, U.S. Bank Mobile Check Deposit or Bill Pay. Other transactions such as (but not limited to) other Person to Person payments, transfers to credit card or transfers between U.S. Bank accounts are not eligible.

New money is considered money that is new to U.S. Bank. Funds must come from outside U.S. Bank and cannot be transferred from another U.S. Bank product or a U.S. Bank Affiliate. For accounts opened on non-business days, weekends or federal holidays, the open date is considered the next business day. Account fees (e.g., monthly maintenance, paper statement fee, etc.) could reduce the qualifying daily balance, therefore you must make deposit(s) to cover the fees to maintain the daily balance during the qualifying period to be awarded the bonus. Refer to the Business Pricing Information or Business Essentials® Pricing Information Document for a list of fees.

Bonus will be deposited into your new eligible U.S. Bank Business Checking account within 30 days following the last calendar day of the month you complete all of the offer requirements, as long as the account is open and has a positive available balance.

Offer may not be combined with any other business checking account bonus offers. Existing customers (businesses) with a business checking account or customers (businesses) who had an account in the last 12 months, do not qualify.

All regular account-opening procedures apply. For a comprehensive list of checking account pricing, terms and policies, reference your Business Pricing Information or Business Essentials® Pricing Information and YDAA disclosure. These documents can be obtained by contacting a U.S. Bank branch or calling 800.872.2657.

Bonus will be reported as interest earned on IRS Form 1099-INT and recipient is responsible for any applicable taxes. Current U.S. Bank employees are not eligible. U.S. Bank reserves the right to withdraw this offer at any time without notice.

Member FDIC.

Savings accounts

The Bank Smartly® Savings Account has a low $5 monthly fee that can be waived easily by having a Bank Smartly® Checking account. This savings account's online and mobile banking tools mean you can set up custom alerts and recurring transfers to your savings from another linked U.S. Bank account.

To obtain its maximum APY, you also need to open a U.S. Bank checking account or Bank Smartly™ Visa Signature® Card, and maintain a combined balance. Qualifying accounts with combined balances of $25,000 or more can earn up to 3.50% APY. But if you don't meet these requirements, your savings account will only earn a much lower APY that's far below the national average.

Many of U.S. Bank's competitors have similar offers where savers can get rewarded with higher APYs and perks based on the entire size of their banking relationship across multiple accounts.

Ratings Methodology

Rates as of Dec 20, 2024

Bank Smartly® Savings Account

Member FDIC.

APY

up to 3.50%

Min. To Earn APY

$25,000

Pros/Cons

Earn high APY with high balances
Monthly maintenance fee is easy to waive
This savings account rewards your total banking relationship

High threshold to earn the top APY

Bottom Line

The Bank Smartly® Savings Account can deliver a competitive APY, but only if you have multiple accounts with U.S. Bank and maintain a high level of combined balances. Many bank customers might not qualify for this high yield.

Compare savings rates

Make sure you're getting the best account for you by comparing savings rates and promotions. Here are some of our favorite high-yield savings accounts to consider.

Account	APY	Promotion	Next Steps
Open Account for American Express® High Yield Savings On American Express's Secure Website. Member FDIC. Rating image, 4.00 out of 5 stars. 4.00/5 Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor.	3.80% Rate info Min. to earn: $0	N/A	Open Account for American Express® High Yield Savings On American Express's Secure Website.
Open Account for SoFi Checking and Savings On SoFi's Secure Website. Member FDIC. Rating image, 4.50 out of 5 stars. 4.50/5 Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor.	up to 4.00%² Rate info Min. to earn: $0	New customers can earn up to a $300 bonus with qualifying direct deposits!¹	Open Account for SoFi Checking and Savings On SoFi's Secure Website.
Open Account for Capital One 360 Performance Savings On Capital One's Secure Website. Member FDIC. Rating image, 4.50 out of 5 stars. 4.50/5 Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor.	3.80% Rate info Min. to earn: $0	N/A	Open Account for Capital One 360 Performance Savings On Capital One's Secure Website.

Certificates of deposit

U.S. Bank offers four types of certificates of deposit (CDs), which include some special varieties of CD that you won't find at every bank.

U.S. Bank Standard CDs

U.S. Bank Standard CDs have low minimum deposits and the terms range from one month to five years. All accounts are FDIC insured and rates are locked in for the full CD term, so if you decide to withdraw funds before the term is up, you'll pay an early withdrawal penalty. You can earn higher APYs by choosing a longer term, but all of U.S. Bank Standard CD rates are below the national averages.

Rates as of Dec. 18, 2024

APY = Annual Percentage Yield

MINIMUM DEPOSIT $500

Read Review

6 Mo. APY	9 Mo. APY	1 Yr. APY	1.5 Yr. APY	2 Yr. APY	3 Yr. APY	4 Yr. APY	5 Yr. APY
0.05%	0.05%	0.05%	0.05%	0.05%	0.10%	0.15%	0.25%

U.S. Bank CD Specials

U.S. Bank's CD Specials offer promotional rates on unusual CD terms, such as five months, nine months, or 13 months. These special CD rates are higher than U.S. Bank offers on its standard CDs, but you need a minimum deposit of $1,000 to open a special CD. Like the U.S. Bank Standard CDs, CD Specials are FDIC insured and have APYs that remain the same over the whole CD term.
U.S. Bank Step Up CD

U.S. Bank offers a single 28-month step-up CD where the APY rises automatically every seven months. Rates, including the scheduled rate increases, are locked in at the time you open the CD. Unfortunately, this CD's rates are not competitive. And this CD has a minimum deposit of $1,000, which is slightly higher than that of U.S. Bank Standard CDs.
U.S. Bank Trade Up CDs

U.S. Bank offers two Trade Up CDs, one with a 30-month term and one with a 60-month term. These are bump-up CDs, which are similar to step-up CDs, except you have the freedom to decide when your rates increase.
If rates go up over the course of your CD term, you may request a one-time rate increase and your APY will stay at this new level for the remainder of the term. This isn't a common type of CD, so U.S. Bank is worth a closer look if you're interested in it.

Compare CD rates

Rates as of Dec. 18, 2024


Bank & CD Offer	APY	Term	Min. Deposit	Next Steps
Discover® Bank CD Member FDIC.	APY: 4.00%	Term: 1 Year	Min. Deposit: $0	Open Account for Discover® Bank CD On Discover Bank's Secure Website.
LendingClub CD Member FDIC.	APY: 4.25%	Term: 10 Months	Min. Deposit: $2,500	Open Account for On Secure Website.
Quontic CD Member FDIC.	APY: 4.25%	Term: 6 Months	Min. Deposit: $500	Open Account for On Secure Website.

Checking accounts

U.S. Bank offers two personal checking accounts.

Bank Smartly® Checking

U.S. Bank's flagship checking account, Bank Smartly® Checking offers mobile check deposits, automated bill pay, and most other features you would expect, as well as an excellent overdraft protection program that offers fee forgiveness if you make a qualifying deposit to quickly correct an overdraft over $50. For overdrafts under $50, there is no overdraft fee. Customers can access their money for free at U.S. Bank ATMs as well as any ATM in the MoneyPass network.

Bank Smartly® Checking has a $6.95 monthly maintenance fee, but it can be waived in a variety of ways, such as by maintaining at least a $1,500 average balance, having a qualifying U.S. Bank credit card, or with monthly direct deposits of $1,000 or more.

Account holders with higher balances get access to the bank's Smart Rewards program, which has four tiers that come with benefits like waived non-bank ATM fees and other valuable perks. This account even earns interest, although U.S. Bank doesn't disclose its rates online.

Ratings Methodology

Rates as of Dec 20, 2024

Bank Smartly® Checking

Read Review

Member FDIC.

Rating image, 3.50 out of 5 stars.

3.50/5

Rating image, 3.50 out of 5 stars.

3.50/5

Read Review

APY

Undisclosed

Min. To Earn APY

$0.01

Pros/Cons

Advanced digital banking tools for budgeting and financial goals
24/7 customer support
Branch access (if you live near one)
Overdraft protection and fee forgiveness
FDIC insured

Balance requirement to waive monthly fee

Bottom Line

The Bank Smartly® Checking account has most standard features for a checking account offered by a major bank, including broad ATM access, multiple ways to deposit and withdraw funds, and digital tools for tracking your budget. The account earns interest, but you'll have to contact U.S. Bank to get the latest APYs. There’s a monthly service fee, but there are several ways to have it waived.

U.S. Bank Safe Debit Account

The U.S. Bank Safe Debit Account doesn't offer checks (but it does offer a debit card) and it doesn't charge overdraft fees. The account comes with mobile and online banking tools, as well as mobile check deposit and bill pay. This account also has a monthly maintenance fee of $4.95 that is not waivable.
But here's why the U.S. Bank Safe Debit Account could be worth paying $4.95 per month: this account is designed to be easy to use, low-cost, and a good choice for people who need simple, online banking while avoiding the risk of overdraft fees. The U.S. Bank Safe Debit Account is certified by Bank On as a low-cost, low-fee account to help support financial inclusion in the banking system.

Compare checking accounts

We recommend comparing checking accounts to make sure you're getting the best fit for you. Here's a list of our favorite accounts.

Account	APY	Promotion	Next Steps
Open Account for Discover® Cashback Debit On Discover Bank's Secure Website. Member FDIC. Rating image, 5.00 out of 5 stars. 5.00/5 Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor.	0% Min. to earn: N/A	Earn 1% cash back on up to $3,000 in debit card purchases each month (see details when you click 'Open Account')	Open Account for Discover® Cashback Debit On Discover Bank's Secure Website.
Open Account for Quontic High Interest Checking On Quontic's Secure Website. Member FDIC. Rating image, 4.00 out of 5 stars. 4.00/5 Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor.	up to 1.10% Min. to earn: $1	High APY when you complete 10 or more qualifying debit card purchases each month	Open Account for Quontic High Interest Checking On Quontic's Secure Website.

Money market account

The U.S. Bank Elite Money Market Account offers up to 3.50% APY, higher than many typical bank savings accounts. But this high APY is only for new accounts with high balances of $50,000 or more. Balances lower than $50,000 will earn much lower APYs that are below the national average.

This account also charges a $10 monthly maintenance fee, and you'll need a minimum balance of $10,000 or be enrolled in the Primary tier of U.S. Bank's Smart Rewards® program to waive the fee.

Ratings Methodology

Rates as of Dec 20, 2024

U.S. Bank Elite Money Market Account

Read Review

Member FDIC.

Rating image, 4.00 out of 5 stars.

4.00/5

Rating image, 4.00 out of 5 stars.

4.00/5

Read Review

Monthly Fee

$10, waivable when you maintain a $10,000 min. daily balance or open a Bank Smartly Checking account and enroll in the Smart Rewards program at Primary tier or higher

Min. Balance

$100 to open

APY

up to 3.50%

Min. To Earn APY

$50,000 for top APY

Pros/Cons

High APY (with qualifying balances)
$10 monthly maintenance fee can be waived
Get rewards based on your total banking relationship with U.S. Bank
FDIC insured

Only large balances ($50,000+) earn the top APY
Lower balances get below-average APY
Monthly fee waiver requires high minimum balance

Bottom Line

U.S. Bank's Elite Money Market Account offers a compelling APY, but there's a big catch: you need to open a new account with a balance of at least $50,000 to earn the top APY. And avoiding the $10 monthly fee isn't easy, unless you have $10,000 in the bank or can participate in U.S. Bank's rewards program.

Customer experience

U.S. Bank is the fifth largest bank in America by assets; only Chase, Bank of America, Citibank, and Wells Fargo are bigger. One of the best ways to evaluate the customer service and typical experience of being a customer at a major national bank is to look at surveys like J.D. Power.

According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study, U.S. Bank got the highest rating for customer satisfaction in California, and scored above average in the Northwest and Southwest regions. But U.S. Bank scored below average in J.D. Power's survey of several other regions and markets like Illinois, the Lower Midwest, North Central, and South Central.

Customer reviews

Online customer reviews can be another way to evaluate customer service, but it can be hard to know if these reviews are accurately capturing the typical customer's experience. Major banks like U.S. Bank have millions of customers. Sometimes a small percentage of those people will have a bad experience and complain about it online. As a result, big banks like U.S. Bank sometimes are overrepresented in online complaints on customer review sites.

That said, U.S. Bank gets a B+ rating from the Better Business Bureau and has been BBB accredited since 1970, which is a better record than many banks can claim. Its ratings (out of five stars) on bbb.org and Trustpilot are both lower than some of the best-rated banks we've seen.

Better Business Bureau rating: 1.1 out of 5
Trustpilot rating: 1.2 out of 5

Online reviews might make a bad first impression, but they don't have to be a dealbreaker. If you want to get the convenience and advanced digital banking tools that go with banking at a major national financial institution, U.S. Bank can still be a good choice for your checking account and certain high-yield savings products.

Here's one more thing about the U.S. Bank customer experience that you might want to know: This bank offers free "goals coaching." You can sign up to meet (for free!) in virtual sessions with a professional coach (with background in education, psychology, or other fields) to talk about your goals and get clarity about how to shape your future -- financial or personal. Most banks don't offer this. Kudos to U.S. Bank for being innovative and customer-friendly.

U.S. Bank customer service can be contacted by phone, 24 hours a day, 7 days a week at 800-USBANKS (872-2657). You can also use the U.S. Bank website to schedule an appointment to speak with a banker, or contact customer support within the U.S. Bank Mobile App.

Mobile app

The U.S. Bank Mobile App is one of this bank's biggest strengths, and could make this bank worth choosing to be your everyday banking home base. That's because U.S. Bank's mobile app doesn't just have the usual features like checking your balance or depositing checks; its app offers sophisticated digital tools to help you manage money and improve your personal finances.

The best features of the U.S. Bank Mobile App include:

Budgeting tools (based on insights from your actual spending)
Free credit score monitoring
Financial goal-setting
Customized transaction and trend reports to track your spending

More than most banks, U.S. Bank's Mobile App is designed to help you understand where your money goes and how to make better-informed decisions about your next financial moves. U.S. Bank's mobile banking experience is award-winning, standing out among other major national banks. As of Q1 and Q3 2024, U.S. Bank ranked No. 1 overall out of 17 banks evaluated in Keynova's Mobile Banking Scorecard.

With all of this high praise, it's no wonder that the U.S. Bank Mobile App scores highly for iOS and Android, with almost identical ratings on both platforms. These are some of the highest ratings we've seen for any banking app.

App Store rating: 4.8 out of 5 stars
Google Play rating: 4.7 out of 5 stars

Physical locations

As America's 5th largest bank by assets, U.S. Bank has a widespread footprint as a brick-and-mortar bank, with 2,000 branches in 26 states. It also gives customers access to one of the largest ATM networks in America, with U.S. Bank's 13,000 ATMs plus the MoneyPass network.

Learn more about U.S. Bank's Promotions of 2024

A promotion can make an already great account look even better. Take a look at the bonuses U.S. Bank offers to see if one is right for you.

See U.S. Bank's promotions

How does U.S. Bank compare?

If U.S. Bank doesn't appeal to you, one of these other banks might.

U.S. Bank vs. Bank of America

Bank of America is a large, national brick-and-mortar bank with relationship benefits that can rival U.S. Bank's. Customers who open multiple accounts are eligible for higher APYs on deposit accounts and they can also score discounts on loan products.

Bank of America only offers a single checking account, but it has three varieties that you can switch between as needed, so you still have a lot of flexibility.

U.S. Bank vs. Axos Bank

Axos Bank is an online bank, so it's able to offer higher APYs and no monthly maintenance fees on its accounts. It has five checking accounts, including interest-bearing accounts, so it's competitive with U.S. Bank in this respect.

Axos Bank also offers savings, CD, and money market accounts as well as loan products. This is a greater variety of products than you see with most online banks, so Axos Bank is worth considering if you want to do all your banking in one place.

Review sources

FAQs

Yes. U.S. Bank is an FDIC member, and deposit accounts (including checking, savings, CDs and money market accounts) are covered by FDIC insurance. As a U.S. Bank customer, your cash is protected up to $250,000 per account ownership category in case of bank failure.
Chase is bigger than U.S. Bank, but which bank is "better" among Chase vs. U.S. Bank can only be answered by your specific financial needs. Chase tends to have higher yields on standard CDs, while U.S. Bank can help you earn higher APY on savings and money market accounts -- if you have a high enough minimum balance to qualify.
U.S. Bank branch locations can be found in 26 states, from California to Ohio, from Arizona to North Dakota. States with U.S. Bank branches include: AZ, AR, CA, CO, ID, IL, IN, IA, KS, KY, MN, MO, MT, NE, NV, NM, NC, ND, OH, OR, TN, TX, UT, WA, WI, WY.

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U.S. Bank Review: A Diverse Product Suite That Impresses

U.S. Bank

Bottom Line

Our bank and credit union methodology

Is U.S. Bank right for you?

Bank fees

Business checking accounts

U.S. Bank Silver Business Checking

U.S. Bank Gold Business Checking

U.S. Bank Platinum Business Checking

Savings accounts

Compare savings rates

Certificates of deposit

U.S. Bank Standard CDs

U.S. Bank CD Specials

U.S. Bank Step Up CD

U.S. Bank Trade Up CDs

Compare CD rates

Checking accounts

Bank Smartly® Checking

U.S. Bank Safe Debit Account

Compare checking accounts

Money market account

Customer experience

Customer reviews

Mobile app

Physical locations

How does U.S. Bank compare?

U.S. Bank vs. Bank of America

U.S. Bank vs. Axos Bank

Review sources

FAQs