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The Hartford Homeowners Insurance Review: Partnering with AARP to Provide Older Homeowners with Plenty of Coverage Options

Review Updated
Dana George
Author: Dana George
Dana George
Dana George
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Dana George has a BA in Management and Organization Development from Spring Arbor University. For more than 25 years, she has written and reported on business and finance, and she's still passionate about her work. Dana and her husband recently moved to Champaign, Illinois, home of the Fighting Illini. And though she finds the color orange unflattering on most people, she thinks they'll enjoy Champaign tremendously.

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This homeowners insurance is a good fit for: Older customers, seeking a multitude of coverage options.

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Older customers seeking a multitude of coverage options.The Hartford
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4.00/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
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Get a Quote for The Hartford

Full The Hartford Homeowners Insurance review

The Hartford, catering to homeowners aged 50 and older, may be more expensive than many of its competitors, but it also offers a large number of coverage options.

Pros

  • Enough options to customize a policy
  • Excellent financial ratings
  • Offers full replacement cost (of up to 150% in some areas)
  • Waives the deductible in some situations
  • 20% discount to AARP members

Cons

  • Scored only 798 out of 1,000 on the 2021 J.D. Power Customer Satisfaction Index Rating
  • Available only to homeowners 50 and over

Top perks

Comprehensive coverage options

The Hartford offers an impressive menu of coverage options, including green rebuilding, current value replacement of personal belongings, flood coverage, and identity fraud protection.

Financial strength

A+ rating from both A.M. Best and Standard & Poor's.

Full replacement cost

Homeowners insurance is far less valuable if it fails to cover the cost to rebuild. The Hartford will pay to rebuild at current prices, up to 150% of standard limits (depending where the property is located).

Waived deductibles

Certain losses are eligible for a waived deductible through the ProtectorPLUS zero deductible benefit.

Policy discounts

AARP members can receive a discount of 20%. The Hartford also offers a discount to retirees who work fewer than 24 hours a week.

What could be improved

Customer satisfaction

The Hartford's customer satisfaction ratings appear to be middling. They're not terrible but also not as strong as other major homeowners insurance companies.

Limited availability

Some of the safest homeowners to insure are older homeowners, and that's precisely what The Hartford does. That leaves a huge swath of potential customers out in the cold

Alternatives to consider

When looking for an insurer that offers insurance to customers of all ages: State Farm has been coming through for its customers for 100 years.

Read State Farm review

For homeowners looking for higher customer satisfaction scores: Allstate routinely scores higher ratings.

Read Allstate review

Rates/Pricing

Using a standardized scenario, we compared rates among insurance carriers nationwide. Overall, The Hartford is one of the more expensive homeowners insurance providers out there:

Annual Premium Standardized scenario
$1,628 Chubb
$1,710 American Family
$1,804 Allstate
$1,832 State Farm
$2,019 The Hartford
Data source: Quadrant Data

Discounts available

The fact that The Hartford has one of the more expensive quotes at first glance doesn't mean it is the most expensive. In fact, a homeowner can't fairly compare one policy to another without factoring in all the available homeowners insurance discounts. Here are some of the discounts offered by The Hartford:

  • Home and auto bundling
  • Home security system
  • Additional fire protection
  • AARP membership
  • New home
  • Good credit
  • Claims-free history

Coverage options

The Hartford coverage options include:

  • Dwelling
  • Unattached building protection
  • Personal property
  • Loss of use
  • Personal liability
  • Medical payment
  • Full replacement cost
  • ProtectorPLUS Zero Deductible
  • "New for old" coverage
  • Personal injury
  • Lock replacement
  • Identity fraud protection
  • Disappearing property deductible
  • Equipment breakdown
  • Valuable items blanket
  • Green rebuilding
  • Water backup and sump pump overflow
  • Rental property protection

Application process

There are two ways to apply for The Hartford Homeowners Insurance. Applicants can begin the process on The Hartford website by providing a few answers about the property they want to protect. Or, they can call (888) 413-8970 for a quote.

Applicants may be asked to provide the following information:

  • Address
  • Year home was built
  • Square footage
  • Any additional buildings on the property
  • Details about the construction materials used. The applicant doesn't have to know precisely what went into the construction of the home; general information will do. For example, if the house has a brick front or stucco exterior, the agent will want to make a note
  • How many people live in the home
  • Number and types of pets living in the home
  • Whether the applicant is an AARP member

Customer service and ratings

Among home insurance providers, the highest score achieved in the 2021 J.D. Power Customer Satisfaction Index Ranking was 854 out of 1,000. That score was earned by Amica Mutual. Hartford received a score of 798. The company received a respectable score of 3.6 stars out of 5 on ConsumerAffairs.com.

This homeowners insurance is the best option if:

The Hartford homeowners insurance is best for customers who:

  • Are retired or a member of AARP
  • Want a long list of coverage options

But homeowners under the age of 50 may want to consider State Farm, while homeowners looking for higher customer satisfaction ratings may want to give Allstate a look.