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Travelers Homeowners Insurance Review: One of the Most Trusted Names in Homeowners Coverage

Review Updated
Dana George
Author: Dana George
Dana George
Dana George
Writer

Dana George has a BA in Management and Organization Development from Spring Arbor University. For more than 25 years, she has written and reported on business and finance, and she's still passionate about her work. Dana and her husband recently moved to Champaign, Illinois, home of the Fighting Illini. And though she finds the color orange unflattering on most people, she thinks they'll enjoy Champaign tremendously.

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This homeowner insurance is a good fit for: Homeowners seeking a familiar, well-financed insurance company.

Abe Lincoln was in the White House and the Civil War raged when Travelers sold its first premium. Since that time, Travelers has become a household name, with families bundling all their insurance needs under one iconic umbrella. Here, we take a deep dive into what sets Travelers homeowners insurance apart -- both the good and the bad.

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3.50/5 Circle with letter I in it. Our ratings are based on a 5 star scale. 5 stars equals Best. 4 stars equals Excellent. 3 stars equals Good. 2 stars equals Fair. 1 star equals Poor. We want your money to work harder for you. Which is why our ratings are biased toward offers that deliver versatility while cutting out-of-pocket costs.
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Bottom Line

While Travelers has a lot of great coverage options that appeal to a broad base of homeowners, it's especially popular with those interested in green homes and sustainable living. Not only does it offer green home coverage to help homeowners rebuild their home with greener materials, it also rewards green homeowners with a sweet discount on their premiums.

Stand-Out Coverage Options

  • Green home coverage, which helps homeowners rebuild or repair their home with eco-friendly building materials

Full Travelers homeowners insurance review

Pros

  • Full range of options
  • Innovative discounts (including Green Home)
  • Financial security

Cons

  • Less-than-satisfactory customer service
  • Discounts vary by state

Travelers homeowners insurance at a glance

Top perks

Strong financial rating

Overall, the credit rating agency AM Best gives Travelers an excellent financial rating. It's fair to say that anyone looking for a homeowners insurance policy would want to know that their insurer is strong enough financially to cover a major loss.

Green Home discount

A Travelers homeowners policy rewards customers for installing energy-efficient features in their homes, which climate-conscious consumers will find appealing. Green features include:

  • High-efficiency water heaters
  • Whole-house water meters
  • Remote control thermostats
  • Heating and cooling systems that reduce energy consumption

What could be improved

Less-than-satisfactory customer service

While it appears that customers have tremendous confidence in the ability of Travelers home insurance to cover claims, customer service ratings of late have been a mixed bag. The best word to describe it may be "inconsistent." There are plenty of customers who report claims satisfaction, but with a J.D. Power customer satisfaction score of 794 out of 1,000, it is definitely not leading the pack.

Alternatives to consider

When a homeowner prefers an insurance company with a dedicated agent of their own: State Farm may be a better alternative. With offices across the country, a State Farm agent is more likely to be available to meet with a homeowner during or after a disaster. State Farm, however, does not offer the Green Home discount.

Read State Farm Review

Homeowners looking for coverage with all the bells and whistles: May want to consider Chubb. This insurance provider is unlike many other insurers out there. In addition to helping with things like tree removal following a storm and electronic data restoration after a virus strikes, Chubb also offers HomeScan. HomeScan identifies problems like faulty electrical connections and leaks before damage takes place. But it all comes at a high premium price, unlike Travelers.

Rates / Pricing

Travelers is generally a little more expensive than some other providers, but this may not be the case for all homeowners. Those with green homes in particular may find a decent rate since Travelers offers them special discounts. Here's a look at how it stacks up to the national average for several common scenarios:

Scenario National Average Travelers
Overall $1,787 $4,824
New construction $984 $2,180
50-year-old home $1,755 $5,056
Homeowner with one previous claim $1,971 $5,119
Data source: Quadrant Information Services data

Discounts available

Buying homeowners insurance is all about finding the most complete coverage at the lowest price. Travelers insurance is known for competitive prices and enhance that reputation by offering the following discounts on homeowners insurance:

  • Multi-policy discount
  • Home buyer discount
  • Loss-free discount
  • Protective device discount
  • Green Home discount

Coverage options

Replacement cost value (RCV) coverage

If a policyholder's home is destroyed, replacement cost value (RCV) pays to rebuild the home, even if the cost exceeds their dwelling coverage limit.

Contents replacement cost

This insurance coverage ensures that a policyholder's items are replaced at today's prices (rather than at a depreciated rate) in the event they are stolen or destroyed.

Expandable coverage limits for valuables

Policyholders have the ability to raise their insurance coverage limits for items of value, like jewelry, coins, or artwork.

Water backup or sump pump overflow

Homeowners concerned about the cost of mitigating water backups or sump pump overflows can add this rider to their home. That way, if a sewer clogs and backs up, damage to their home will be covered.

Green Home coverage

This discount allows customers to save up to 5% on their homeowners insurance if their home is certified a "green home" by the Leadership Energy and Environmental Design (LEED) organization. LEED certification is awarded to "green" homes that waste less energy than the average home. On average, LEED-certified homes are equipped with features that allow them to use 20% to 30% less energy. In addition, LEED homes are designed in a way that minimizes exposure to airborne pollutants, making it a healthier option.

Identity fraud

For those who add identity fraud coverage to one of their existing policies, Travelers will reimburse up to $25,000 if the customer's personal information is stolen and used fraudulently -- all with no homeowners insurance deductible.

Application process

Travelers lets homeowners apply in a way that works best for them: Apply for a quote online, call for a quote, or use Traveler's "find an agent" tool. Once you have a quote in hand, it's just a matter of deciding which coverage you want.

Customer service and ratings

With a customer satisfaction score of 794 out of 1,000 and ranking of 18 out of 20 on J.D. Power's 2022 U.S. Home Insurance Study, Travelers has a fair customer satisfaction rating. A "fair" rating may not be adequate for a discerning homeowner after the loss of personal property. After all, experiencing a loss of any kind can be stressful and a positive customer service experience can help soften the blow.

This homeowners insurance is the best option if:

Travelers insurance is a strong contender for those who are:

  • Green home owners who want to be rewarded for their sustainable choices
  • Prefer the convenience of online service
  • Seeking a company that allows them to bundle insurance products for a deeper discount

But homeowners may want to look into State Farm if they want a greater degree of personalized support or Chubb if they're looking for a homeowners policy with all the bells and whistles added.