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NEXT Small Business Insurance Review: Fast and Flexible Coverage for Those Who Prefer to Buy Online

Published Nov. 5, 2024
Robin Hartill, CFP
Ashley Maready
Many or all of the products here are from our partners that compensate us. It’s how we make money. But our editorial integrity ensures that our product ratings are not influenced by compensation. Terms may apply to offers listed on this page.

If you need small business insurance and your coverage needs aren't especially complex, NEXT Insurance could be a good choice. NEXT Insurance is a digital insurance company for small businesses. It offers a quick online application you can complete in just a few minutes, and coverage can begin immediately.

NEXT Insurance covers more than 1,300 professions in all 50 states. It also partners with Amazon to offer business insurance to third-party sellers that meet Amazon's requirements. Read this NEXT Insurance small business review to learn if its products are the right fit for you.

This insurer is a good fit for: Small business owners who prefer shopping for insurance online and who don’t have a high-risk business.

Full NEXT small business insurance review

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Bottom Line

NEXT Insurance is an online insurance provider for small businesses that covers over 1,300 professions in all 50 states. You can get quotes online in just a few minutes and start coverage immediately.

Pros

  • Serves businesses in all 50 states
  • More than 1,300 professions covered
  • Instant quotes available online
  • High customer ratings
  • Provides wide range of coverages
  • Offers customized insurance for specific industries

Cons

  • Limited to businesses with $5 million or less in revenue
  • Coverage not available for some high-risk businesses
  • Limited customer service

Business insurance coverage options

General liability insurance

A general liability policy helps pay for legal fees and damages if your small business is sued by a customer or another third party over an injury that occurs on your premises (like a slip and fall accident), property damage caused by you or an employee, false advertising, or reputational harm. NEXT Insurance's general liability policies include product liability coverage, which provides protection if a customer claims that you sold them a faulty product that caused injury or property damage.

Commercial property insurance

Commercial property insurance covers your building, business furnishings and equipment, and inventory if they're damaged or destroyed by a covered event, like fire, wind, theft, or an act of vandalism. It also includes business interruption insurance to cover lost income if your business has to temporarily close due to a sudden and unexpected event. NEXT says that most of its commercial property policies have a $500 deductible.

Business owner's policy

A business owner's policy provides general liability coverage and commercial property insurance lumped together in a single policy. NEXT Insurance offers business owner's policies that you can customize with endorsements specific to your industry. For example, a restaurant owner could add a spoilage endorsement so they're reimbursed if they have to throw away perishable items after a power outage.

Workers' compensation

NEXT Insurance provides workers' compensation insurance, which is required in most states if your business has employees. Workers' comp helps to pay for expenses like medical bills, lost wages, rehabilitation, and retraining if one of your employees gets hurt on the job.

Commercial auto insurance

Commercial auto insurance is probably required if your business owns or leases vehicles. NEXT Insurance provides commercial auto insurance; however, it doesn't provide personal auto insurance. If you have a vehicle that you use for both personal and business purposes, you can only get coverage through NEXT if it's registered to your business.

NEXT also doesn't cover vehicles larger than a standard truck or SUV, as well as some high-end vehicles.

Errors and omissions insurance (E&O)

Errors and omissions insurance (also known as professional liability insurance) covers you for claims involving professional misjudgement or negligence, mistakes, or failing to deliver services as agreed. NEXT offers a discount of up to 10% when you bundle errors and omissions insurance with another business policy.

Tools and equipment insurance

Tools and equipment coverage insures the supplies you need to do your work in case they're destroyed, lost, or stolen. NEXT Insurance offers tools and equipment coverage as an add-on to its general liability policies for contractors and cleaners.

Top perks

Online application and claims

NEXT Insurance makes it easy to buy small business insurance and file claims completely online or using its mobile app. If you're not sure what types of coverage you need, NEXT makes that part easy, too. When you get quotes, it will tell you what coverage is recommended based on your business and industry. If you prefer human assistance, you'll have the option to talk to an agent.

Real-time certificates of insurance

Certificates of insurance, or COIs, are frequently required to bid on jobs, register your business, or sign a lease. Obtaining a COI can be a headache with some small-business insurance companies, but NEXT lets you generate as many COIs as you need when you log into your account at no extra cost. You can also update COIs to add additional insureds, like clients or landlords, as needed.

Bundling discounts

NEXT Insurance provides discounts of up to 10% when you bundle policies. For example, you could save up to 10% if you purchased both a business owner's policy and a commercial auto policy through NEXT.

What could be improved

Coverage may not be available for high-risk businesses

NEXT Insurance primarily insures low- to medium-risk businesses. It doesn't offer professional liability insurance for many types of businesses that are at high risk of being sued, such as architects and engineers who work on multifamily properties, real estate developers, and some types of financial firms.

Businesses that have had more than two claims in the past three years aren't eligible for general liability coverage. Also, NEXT Insurance only works with businesses with annual revenues of $5 million or less.

Fewer endorsements than some competitors

Compared to major insurance companies, NEXT Insurance has fewer endorsements, which are add-ons that allow you to customize your policy. If your small business has specialized insurance needs, you may want to look elsewhere.

Limited customer service

NEXT Insurance's customer service is fairly limited. The company doesn't include a phone number for contacting representatives on its website, though you can request a call using an AI chatbot feature. Unlike many large insurers that offer 24/7 customer support, NEXT agents are only available from 8 a.m. to 5 p.m. Central time Monday through Friday.

Monthly premium costs

Many factors affect the cost of small business insurance premiums, including your location, industry, number of employees, past claims, how much experience you have, and your policy limits. That said, here's what NEXT Insurance says most customers pay for several types of policies:

  • General liability: $25 to $45
  • Professional liability: $25 to $45
  • Workers compensation: $45 to $75
  • Commercial property: $25 to $75

How to get NEXT small business insurance

The easiest way to get NEXT Insurance is to apply for coverage online. Click on "Get instant quote," and you'll be asked about the type of business you have, as well as some questions specific to the type of business. You'll need to provide the number of employees you have and annual revenue.

Once you select the type of small business insurance you want, you can then adjust the policy limits and add endorsements. You can then purchase the policy online and have coverage begin immediately. If you need support, you can request a call from an agent.

Customer service and ratings

NEXT Insurance receives decent reviews for customer service, earning an average of 4.6 out of 5 stars on Trustpilot. It also gets a B-rating from the BBB, with average customer reviews of 4.05 stars.

The company automates much of the shopping and claims process, but users report mixed experiences when they've needed to speak with a representative. Some say they had little difficulty reaching a representative by phone, while others say that their calls and emails have gone unanswered. Several customers complain that there's no phone number published, with some users reporting that the answers generated by the chatbot feature were not helpful.

Alternatives to consider

When looking for a small business insurer that specializes in businesses with unique risk profiles: NEXT Insurance is best for businesses that don't have complex insurance needs, but Chubb offers a wider variety of coverages, like management liability insurance, marine insurance, and policies for several professions that NEXT's E&O policies don't cover. Chubb also provides a variety of risk management solutions.

When looking for a small business insurer that offers short-term insurance: NEXT Insurance only sells policies with one-year terms, but if you need per-job or per-event coverage, check out Thimble. You can buy coverage by the job or by the hour, making it a good choice when you need insurance for a specific event or contract.

This small business insurer is best for:

NEXT Insurance is best-suited for people who:

  • Own a business that's not in a high-risk industry.
  • Prefer to shop for insurance and manage their policies online.
  • Need several types of small-business insurance and can take advantage of bundling discounts.

Other insurance companies to consider are Chubb if your business has complex insurance needs or Thimble if you need short-term or per-job insurance.