Customer relationship management software giant Salesforce (CRM -0.96%) reported mixed fiscal 2025 third-quarter earnings on Tuesday, Dec. 3. Salesforce missed on adjusted EPS at $2.41, shy of analyst consensus expectations of $2.44. Revenue of $9.44 billion did surpass the $9.35 billion estimate.
The quarterly results showed strong growth in certain segments and steady progress in strategic areas, but the bottom-line miss shows adjustments are still needed. Investors were also enthused about improved fourth-quarter guidance.
| Metric | Q3 FY25 | Analysts' Estimate | Q3 FY24 | Change (YOY) |
|---|---|---|---|---|
| Adjusted EPS | $2.41 | $2.44 | $2.11 | 14.2% |
| Revenue | $9.44 billion | $9.35 billion | $8.72 billion | 8% |
| Adj. operating margin | 33.1% | N/A | 31.2% | 1.9 pps |
| Free cash flow | $1.78 billion | N/A | $1.37 billion | 30% |
| Current RPO | $26.4 billion | N/A | $23.9 billion | 10.5% |
Source: Salesforce. Note: Analyst consensus estimates provided by FactSet. YOY = Year over year. RPO = Remaining performance obligations.
Salesforce's Business Overview
Salesforce, a leader in cloud-based customer relationship management (CRM) software, offers integrated services across sales, service, marketing, and commerce via its flagship Customer 360 platform. This artificial intelligence (AI)-powered platform is a linchpin for the company, providing intelligent and personalized customer interactions. Salesforce's current focus extends to innovation in AI, international growth, and enhancing client retention through strategic partnerships and cross-selling initiatives.
Recent strategic focuses are set on AI advancements, particularly through the Customer 360 and Agentforce platforms. Such innovations are designed to boost autonomous operations, improve efficiency, and amplify customer relations. Significant success factors include strong revenue generation from its subscription model, geographical diversification, and disciplined cost management.
Quarterly Financial and Operational Performance
Salesforce's revenue grew 8% year over year, reaching $9.44 billion. The company's strong performance was driven largely by its Subscription & Support segment, which saw a 9% increase, indicative of the strength of its core offerings. Sales and Service solutions both displayed double-digit year-over-year growth of 11% and 10%, respectively, in constant currency terms. Region-wise, Europe and the Asia Pacific showed significant revenue growth at 9% and 14%, respectively, whereas the Americas posted growth of 6%. These numbers reflect Salesforce's successful international expansion strategy and its ability to capitalize on geographic market potential.
From a financial health perspective, Salesforce's free cash flow grew by an impressive 30% year over year to $1.78 billion, highlighting excellent cash generation abilities. The non-GAAP operating margin rose to 33.1%, a 1.9 percentage point improvement, indicating enhanced operational efficiency and cost optimization.
The company continues to channel investments into AI technology with platforms like Agentforce, which are expected to enhance scalability and client satisfaction across its ecosystem. Despite strategic investments leading to a $0.17 hit on GAAP EPS, these focus areas are set to underpin Salesforce's sustained growth in the long run.
In terms of shareholder returns, Salesforce has returned $1.6 billion this quarter through $1.2 billion in share repurchases and $400 million in dividends, demonstrating its commitment to maximizing shareholder value.
Outlook and Forward-Looking Statements
Looking ahead, Salesforce has put forward earnings guidance for the next quarter with revenue projections between $9.9 billion and $10.1 billion, signaling continued growth anticipation. Analysts were expecting $10.05 billion in Q4 revenue. Adjustments in full-year expectations have been made to reflect potential revenue ranging from $37.8 billion to $38.0 billion. That’s up slightly from prior estimates of $37.7 billion to $38 billion. The company anticipates a continued upward trajectory in operating margins.
Management remains bullish about future growth prospects, leveraging strategic AI advancements and cross-selling opportunities to extend market leadership. Investors should monitor Salesforce's ongoing investments in AI technologies and geographic market expansions as these factors represent critical success pillars moving forward.
